Caviar House Airport Premium (CHAP)

Customer Story

Customer Story of Caviar House Airport Premium (CHAP)

CHAP, or Caviar House Airport Premium, is a company that focuses specifically on the high-end travel market. The main objective is to satisfy the increasing demand for premium catering at airports and travel locations such as railway stations and ships. The company thus represents an alternative to traditional operators.

Thanks to CHAP, passengers can enjoy premium food and drinks at selected airports and thus have the opportunity to experience premium moments of pleasure while travelling.

The following values and philosophy take centre stage:

Uncompromising quality in terms of product and workmanship
Constant innovation to meet new expectations
Unrestricted customer satisfaction and loyalty

CHAP partners are carefully selected for their excellent reputation and their ability to offer their customers an exceptional experience.

CHAP's presence in airports and train stations allows travellers to enjoy the products in comfort and style wherever they are. Collaboration with renowned brands and suppliers creates strong alliances based on mutual trust. These partners share a vision of innovation, quality and customer satisfaction, ensuring a seamless and memorable experience for everyone who enters CHAP facilities.

Duni is a partner of Caviar House Airport Premium: "The diversity of our offer and Duni's product range gives us the opportunity to make each of our concepts as individual as possible."

CHAP Marken

Caviar House Airport Premium, or CHAP for short, has several brands that can be found at different airports. Each outlet at the airport has its own identity. They are all completely different. Thanks to the logo and the personalisation that is possible with Duni (Biopak), a unique shopping experience can be created. In this way, the customer experiences a unique shopping experience at each individual sales stand, which is always different from the other brands.

Some of the CHAP brands are presented here.

The Montreux Jazz Café is located in the heart of Geneva Airport. Here, everything revolves around music and food. The café offers market-fresh cuisine accompanied by one of the most renowned music events in Switzerland.

For a unique shopping and dining experience, the logo is present on all packaging - personalised by Duni to ensure brand identity.

The Street Food Company offers its guests a new culinary experience every three months. The aim is to create an atmosphere that contributes to an authentic and exotic experience, from the furnishings to the delicacies and the background music.

The presentation of the food is particularly important, as any food or preparation is successful if it is presented in an appealing way. This appeals to the customer in particular. Duni packaging supports this, of course with customised branding to bring the brand to life.

These products are in use at CHAP

Tissue Napkin 33 x 33 cm Granite Grey 3-ply, 1000 pcs/box (4 x 250 pcs)

Café Izza Black Cup 35 cl White, 800 pcs/box (16 x 50 pcs)

Circuit Cup 35 cl White, 800 pcs/box (16 x 50 pcs)

Crystal Glass 36 cl Transparent, 960 pcs/box (16 x 60 pcs)

Duniletto® 40 x 48 cm Greige, 184 pcs/box (4 x 46 pcs)

Crystal Glass 41 cl Transparent, 800 pcs/box (16 x 50 pcs)

Tissue Napkin 33 x 33 cm Greige 3-ply, 1000 pcs/box (4 x 250 pcs)

Melli Double Wall Cup 24 cl Assorted, 500 pcs/box (20 x 25 pcs)

Melli Double Wall Cup 47 cl Assorted, 432 pcs/box (24 x 18 pcs)

Duni Sacchetto® Tissue 8,5 x 19 cm Natural, 500 pcs/box (5 x 100 pcs)

Octaview® S 150 x 150 x 70 mm Black 1-Comp, 400 pcs/box (1 x 400 pcs)

Clambox Medium 900 ml Brown 1-Comp, 250 pcs/box (1 x 250 pcs)

Interview with the Chief Financial Officer and COO of CHAP

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